Frequently Asked Questions
Everything you need to know about your Merchandise shopping experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since fit can vary between styles, we recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Merchandise garments?
To ensure longevity, we recommend following the care instructions on the internal label. Generally, washing in cold water and air drying is the best way to maintain fabric quality and prevent shrinkage.